Claims Guide

Follow this step-by-step guide, complete with screenshots, to learn how to file a claim on our platform if your insured transaction encounters a loss of funds.

File a Claim

1. Visit our Dashboard

2. Verify your wallet by clicking the "VERIFY" button

Web3Shield | Dashboard

3. Find the respective insured transaction

4. Click the "CLAIM" button

Web3Shield | Dashboard Transactions

5. Review your transaction details

6. Fill in the Claim Request form

7. Click "SUBMIT"

Web3Shield | Dashboard Claim Request

Track your Claim

1. On the Dashboard, switch to the Claims tab

2. Find the respective claim

3. Click the "VIEW" button

Web3Shield | Dashboard Claims

4. Your claim status can be tracked from this page

Web3Shield | Dashboard View Claim